I have seen the Bare Minerals infomercials for years so I finally decided to try it a little over a month ago. I figured I had nothing to lose since they have their famous "30-day Money Back Guarantee...even if you use all of it, just send back the empty containers for a full refund (minus shipping charges)" And remember it's 30 days from the time you RECEIVE the product. I went online and I placed my order through the website for the $29.99 Starter-Kit plus a couple other products. My order was shipped on Feb 8 (of which I received NUMEROUS emails confirming my order and shipping date); it was delivered on Feb 12... I tried the product, not all that impressed by it since I was looking for a little more coverage but my skin did start looking better and I had less breakouts. I figured I would probably just keep it and maybe try one of their other foundations. Well... On Mar 5th I receive a package from them; come to find out it is a replacement order and my account was debited $50.41. Now at this time it had only been 21 days since I received my first order. 3 weeks does NOT equal 30 days. So I called and the representative said that I could send it back and they would credit my account. I explained that I was still WELL within my "TRIAL period" and that this could have been avoided had I received an email stating that I was going to be shipped another order. Her excuse was that they are too busy to send email confirmations with the "club membership". Really? I'm sure those emails are set up automatically. Still not satisfied I emailed them asking about my refund and they responded that when they got the product back I would get a refund MINUS the shipping costs. I pointed out that it was THEIR MISTAKE for shipping an order out to me over a WEEK EARLY and I should not be penalized for it. Well I just got the refund yesterday for $43.88. They obviously do not care if they lose customers. Had Bare Minerals apologized for their shipping error and refunded me exactly what they had charged me, I would have gave some of their other products a try but not now. All of this over a difference of $6.12!!! To me it's the principal of the matter; they have shown to have TERRIBLE customer service and a questionable business practice. I would not trust giving them access to my accounts. I guess they figure that they have an endless supply of people who will sign up for the "free" trial period and they don't have to take responsibility for their errors. I feel that I was INTENTIONALLY mislead and the make-up is mediocre anyway. TERRIBLE EXPERIENCE!