On 4/1/19 I filed a claim with you because my vehicle was involved in a hit and run. Claim #[protected]. I got an estimate from an approved shop however I did not want to get the repairs done at that shop, I was going to get it done elsewhere and just have the check sent to me. I reached out to my adjuster, Brandon several times via phone calls to his direct extension to let him know to go ahead and send the check so that I could begin the repair process, and wasn't unable to reach him a few days in a row. Finally I resorted to email on 4/5/19 and told him to send the check to me. He replied to me 3 days later on 4/8/19 and asked how I wanted to go about receiving the payment. I responded that I wanted a check sent to me, so on 4/9/19 he told me that the check had been issued and would arrive in a few days. The check arrived 4/12/19, and I deposited it that day. I had my vehicle towed to the shop that weekend, paid the deposit required for the repairs to begin and I was told it would be in the shop on 4/15/19. I recall the estimated repair time to be 7-10 days, so the rental car should have been covered until at least 4/22 if not 4/25. However payment was stopped for some reason several weeks ago, and I was never notified by Brandon or anyone else. I tried coming to a resolution on the phone with him and it was very counterproductive as he would not listen to anything I had to say and did not try to come to any solution. I am willing to pay for some of the rental, because I understand that I was in it for longer than the repair shop estimated it would take, however the fact that payment was stopped the same day that the check arrived to me in the mail does not seem right. There is no way possible I could've had the repairs done in one day, as I said before it seems to make much more sense for it to at least be covered for 7-10 days from when the repairs began, especially because the only delay in this process was caused by the adjuster not sending me the check. I appreciate any help or solutions suggested. Sincerely, Tyler Donovan