1 Jan, 2018 → by ClaimboUser426111
auto insurance claim number [protected]

3

On Tuesday, 2/28/2017 there was a severe storm including large hail that broke my windshield and put dents all over the body of my car. Over the rest of the week and following week I attempted to call Founders to report my comprehensive claim but wasn't able to get anyone on the phone. I left voice messages on their automated answering machines but no one ever returned any of my calls. After several attempts to reach them I stopped calling in with the thought that after a little time someone was going to get around to my name on their list and would return my calls. My having other issues to handle in my life, I began to only make follow-up calls a few times every month. I called the agency/Cloverleaf once to see if they could help me get my claim filed but I got hung up on after trying my hardest to pursue convincing the lady to get someone with Founder's claims department on the phone. When I called back I got a fast brush-off by a different person who stopped me in my tracks saying 'no no no you have to call Founder's claims yourself and make your claim.' That was my whole point, I couldn't get anyone at Founder's on the phone. Finally I got a call back after months had gone by. It was September by now. I was given a claim number and directed to take my car to an auto repair shop in Collinsville, American Pride Auto body. So I called and made an appointment to take my car in. After that my claim was denied because according to Founders I took too long to report my hail damage. It should have been reported in less than 90 days. I explained to my adjuster, Dan Marino that I had called many times trying to report it but wasn't able to get anyone on the phone. Now he wants me to prove that I made calls to them. I have to call my telephone service providers and get detailed copies of my telephone bills showing any of their telephone numbers. I've tried to get the call detail from At&t but wasn't able. I will try again but I told Dan that since I had called in on their 800 numbers that maybe he could have his telephone bill checked. due to 800 numbers being incoming calls to his company he should have a record of my telephone number on them. He then tells me that he tried already to check but that his office has moved from one building to a different building and due to different telephone equipment, he isn't able to pull any records of telephone calls during the time frame from 2/28/17 through the end of the year. This is so ridiculous. Why would anyone have full coverage auto insurance not file a comprehensive hail damage claim? I'm not letting them get away with not paying for my car to be repaired. I'm going to file complaints with the Attorney General of State of Illinois and also file a small claims court case. The good thing is I've cancelled my auto insurance with Founders and I have better insurance with a new company with higher coverages and lower premiums. I can't continue to give my money to any business that doesn't give me good service. I just hate that they got so much of my money before I found out what a shyster company they are.
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