Unprofessional and incompetent service received from Vaseem. Continuous request for additional information. I was requested to submit the same additional information four different times - regarding the same topic. Delayed vehicle finance due to immaterial and unnecessary issues raised. Upon requesting why the issues or requests weren't raised earlier, Vaseen arrogantly raised his voice upon anyone discssing a issue with him. Whilst everything was in order, The process was delayed the process due to V' preference. No clear communication of what he wanted. This has caused that we wont be able to access our vehicle and that we will have to extend our rental vehicle. Truly unacceptable, I cannot recommend EIB to anyone based on the service I received