I called the doctor's office for appointment, left message and called returned call was returned that afternoon. My called was transferred to another department and again I had to leave message. Called again 3 more times before Cindy returned my call. As I was explaining to her my previous attempts, she was very cold and rude, not allowing me to talk. I asked for her name, she placed me on hold. When she came back on the line, she showed no empathy after I explained I was calling for a new patient and needed to know the process and information needed. I also told her she was being rude, she never apologized. I'm glad I found this out so make our decision. Will call someone else.