7 Sep, 2016 → by ClaimboUser561988
Atlas Choice = Bad Customer Service and Frauduent Activity
DO NOT use Atlas Choice. Atlas Choice ticket number 71168531, reservation number 69859216. Due to them not providing the correct information I am currently on day 4 of an 8 day holiday without a car in the middle of rural America and they have made no attempt to resolve this issue. I emailed the team so many times I've lost count, asking them to call me directly, no one called. Eventually I called them only to speak with a dismissive and slightly rude Customer Service agent who wouldn't provide any information about my case, her position or manager. I was told that my case is under review, amazingly by her direct supervisor. I managed to call the exact direct report to the one person reviewing my case. I'm still awaiting a phone call to resolve this issue. 1 phone call and they could have resolved this issue, instead they ignore emails, are rude on the phone and dismissive in the responses they give.