I placed an order on your website on 31/12/19 and paid for through PayPal. My order number is 9029122. The purse arrived January 6th, 2020, which was on time. However, the purse quality, size and look is not a match to the image of the purse shown on your website. This was to be a Christmas gift to myself and I am disappointed. I tried your website to file a return request and you said your platform has technical difficulties. So I sent e-mails to your customer sevice and did not get any response. I called your customer service number and after a long hold talked to someone. The rep said she will send me an e-mail with the forms to fill out to return, did not receive any e-mail. I keek calling the same number and after a long hold the phone disconnects. At this point I conclude your opration is a scam and I will report you to PayPal and the appropriate authorities.