Due to an automobile accident that I was not responsible for, I have been unable to work. I applied for and received a Life Line phone from Assurance Wireless. I am now on my fourth phone device, one of which I paid over 95.00 dollars for of my personal Social Security proceeds. On a09/20/2019, I received the LG Tribute Empire phone that aI was forced to purchase because the three previously UMX630CL phones all malfunctutioned. Now I am on my fourth phone that is also malfunctioning. I am told by Assurance Wireless phone store Customer Service that it may take three to four weeks before I will receive an RMA and for them to process a replacement or refund. I am a retired Senior Citizen with only very limited Social Security income. Please advise me as to how I can obtain a reasonable resolution to this matter. I am isolated and in desperate need to communicate with my Physician an Pharmacy. Thank you, Floyd O Wilder [protected]@gmail.com 561.629.0723 ( a malfunctioning Assurance Wireless number)