I've call through number 03-[protected] and a staff pick up the call. I asked to whom i speak just in case i can refer to upper administration if the problem about my astro account can't be solved. She just mention "Nik".. I asked her back.. "Nik what?" I just want her to be more specific.. arrogantly she asked me back "do you want me to solve your problem or not".. i just asked again to be specific in telling her name.. she just come into giving me a different number to call and dropped the call.. no wonder everyone leaving the astro because of this bad and arrogant staff..