I say "arrogant" because of their condescending answer in the FAQ section. Just go read them. I too placed an order and paid for some decals. The site says they will ship and send a tracking number in 5-7 business days. I waited the stated time and then e-mailed them just to ask when I should expect to get the tracking number. No answer! So I e-mailed again a few days later. Still no tracking number and no answer. I then emailed them and told them to send me a tracking number or a refund. Again no tracking number, no refund, no answer and no contact at all. I then told them I was dissatisfied and to cancel my order and send a refund. Again nothing. Luckily I had paid with PayPal so I contacted them. They contacted AutoGrafix Designs and they got no answer. Finally PayPal gave them a deadline to answer and they sent the refund. I would not recommend doing business with these people.