12/07/19 arrived to be told that our booking had been cancelled because of unknown problem with the credit card I have used for years and am still using The hotel had one room available for the Friday night but not at the rate booked and had no rooms left for the Saturday night On the Saturday morning the staff found us a room at an alternative hotel again at a higher rate than the previous rate We have used this hotel for around 10 years and are Gold Elite customers but had not been advised of any problem despite the email address and mobile being available We had planned to use this hotel next month but we can't be sure this will re-occur so need to know that steps are in place to prevent this and some kind of resolution offered