3 Jul, 2019 → by ClaimboUser194244
armed robbery at sun city vacation club.

1

On the 4th June 2019 while sitting on the patio of unit 410, having a braai, my friend and I were robbed at KNIFE Point of my wedding ring, ipad, cellphones and handbag. Below is the correspondence to/ from Mr Du Plessis the Resort Security Manager. the last e mail was sent on 24 June 2019 and as to date no reply or acknowledgement has been recived from the Management of Sun City Vacation Club and Sun International as requested. This I find is unacceptable and would appreciate a response Sent 24 June 2019 Dear Mr Du Plessis It was an extremely unfortunate and traumatic incident. The Report states we were cornered on the patio - this is incorrect as we were held at knife point by 2 armed robbers. Cell phones and iPad are replaceable. However my late husbands wedding ring is not. This was forcibly removed from my finger - and because it was difficult to remove and I feared that my finger would be cut off, I assisted the robber to remove it. This was an extremely traumatic experience. When phoning reception immediately after the incident they did not appear to understand the urgency of the situation . We returned the following day to pack up and leave and reception staff were really not interested or understanding. As Mrs Le Maitre made the reservation she should be entitled to some compensation for the 2 nights we did not use. I understand that a similar incident happened to two woman staying at the vacation club in March of this year. It certainly indicates that additional security is required and it may be an "inside" job as how else would someone know in which unit women on their own are staying. Reception Staff should be advised to accommodate women on their own in units away from the boundary. We appreciate the assistance and kindness shown to us by the security staff - Pula and Henry Strauss in particular. Your letter states "the rights of Sun City and its insurers remain reserved." I would like to submit a claim for any shortfall from my insurers for the cost of replacing stolen property - in particular my wedding ring. We have both been very restrained and have not posted this incident on social media. I will appreciate it if you would forward this to the Management of Sun City Vacation Club and Sun International for their comments. We await their response. Regards Janet Steele From: Bridget LeMaitre Sent: 21 June, 2019 15:20 To: 'Jaun Du Plessis' Cc: [protected]@mweb.co.za Subject: RE: Letter regarding unfortunate incident. Dear Mr Du Plessis Thank you for your update. The tragedy is not so much losing property as being held up at knife point in what should a safe and secure environment for two women to holiday. Please find attached an email I sent to Trevor Ramaboea of Bidvest Protea Coin Security on Friday 7th June with the telephone number which was called from my cellphone at 06h31 on Wednesday 5th June. I have had no response from him regarding this matter. I should also like to say that while the Security treated the incident seriously, and were very kind to us, the reception staff at the Vacation were less than interested. Thank you once again. Regards Mrs Bridget Le Maitre From: Jaun Du Plessis [mailto:jaun.[protected]@suninternational.com] Sent: Friday, 21 June 2019 14:33 To: [protected]@mweb.co.za Cc: Jaun Du Plessis Subject: Letter regarding unfortunate incident. Dear Mrs. Lemaitre Your matter pertaining the unfortunate incident at Sun City Vacation Club has been referred to me for review. It is indeed a tragedy when one loses property and cash as happened in your case, not to mention the information one keeps in the devices that might be lost forever now. I can assure you that we do not take claims like this lightly at Sun City and your case is no different. We have however came to a junction where there is no more information that can guide us in tracking your lost property. We will avail ourselves, as a family resort to the SA Police Services and will assist them as far as we possibly can. I have included a brief summary on the matter in the letter attached. If you don't mind Mrs. Lemaitre please do share this info with your friend Mrs. J.E. Steele. We do not have an email address for her. Your assistance and sharing of detail will be highly appreciated. Kind regards Jaun du Plessis | Resort Security/Risk Investigations Manager Sun City Resort Email: jaun.[protected]@suninternational.com SI_Email_Footer_02 Farm Doornhoek 910, District of Mankwe, NWP, 0316 / PO Box 15, Sun City, 0316 T +[protected] / D +[protected] / M +[protected] suninternational.com cid:image007.[protected]@01D4D5A2.EFE68FF0 Virus-free. www.avast.com
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