Update by user Apr 29, 2018 One day after the terrible experience a supervisor reached out to me and I received a full refund. Thank you for making it right! Original review posted by user Mar 30, 2018 As my friends know it takes a lot to push me to this point. Arbor Day Society customer service is TERRIBLE!! I bought more than 50 trees from them in September. They waited to ship the small small trees until December. Way too late to plant. Not long enough to have them adjust. Their first suggestion you should have put them in pots and kept them inside. Second conclusion I must have soaked them in water too long. No Einstein it was too cold. Fall planting occurs in September and October. Maybe early November. I planted most in my raised bed gardens and they are dead. I even provided them with pictures. I have been a long time customer but no more! Small plants, disregard for proper shipping times , and TERRIBLE customer service. Not even the free trees lived. @ http://arborday.org #arbordaysmalltreespoorcustomerservice