14 May, 2019 → by ClaimboUser962899
applying payments to your loan
1
Our loan payment increased due to escrow shortage. Freedom Mortgage expressed repeatedly that we could break the payments up meaning as long as the principal & Interest is paid then the escrow can be paid on the backend of the loan, this was all stated on their recorded line. Even when we would call the automated number to make a payment the automated message stated thre principal& interest payment was the minimum payment due but the full payment including the escrow was the suggested payment due. Sure enough we make the p&I payment and now they are reporting our payment 30 days late which is hitting our credit report! Now I'm having to escalate the matter.