I bought two ipone XSmax phones in November of 2018. At the time of purchase I also bought the apple care+ for both phones at $9.99 a month each. This payment was automatically taken out of my account every month. Apparently the service was canceled in May. I was not aware of this until I brought one of the phones to Best Buy for repair and they advised I had no coverage. They said that it was possible that it was due to a change in the account in which the payment was being taken out of. I did get a new card in which I updated the payment information on. I did also receive an email indicating that I needed to update my payment information which I did on multiple occasions. I was not made aware that the account canceled and now I am stuck with a phone that barely works. I called your support line to see if I can get the Apple Care+ reinstated and I was advised that since it's been more that 60 days I can not and that I am stuck with a broken phone and there is nothing that can be done. I am a long time customer of Apple and so are my kids and my whole family. I have never had to use the apple care+ before and now that I need it I can't. I paid for the service for 7 months before it was cancelled. Please reinstate my coverage so that I can continue to support Apple by buying and using their products. Thank you.