Apple Ford Shakopee Minnesota is a VERY BAD place to buy a vehicle! This is one of many complaints I will write. I have a 2014 Ford focus we bought there, accessorized at Apple Ford, and serviced there and have been in there FIVE times over the last two years for the transmission. We were lied to by the service lady, stating the transmission clutch only, was covered for 100,000 miles, no deductible. Only to find out, today 5/8/2019, for the 1st time, it isn't. So we get a deductible to pay, every time we go in! Then talking to Brian, who stated in a recorded phone call today, "I can make any decisions I want here", and I asked "even over the service manager Kevin", he said: "well, I can". That's recorded. If tho he has this power and authority, he didn't do anything but tell me, it will never be fixed right, it's a Ford design issue, and not their problem. Furthermore, my wife, who dropped off the car every time, was never told about ANY deductible, told what they did to "fix" it, told that it wasn't covered, or told that it can never be fixed. They threatened if I didn't pay up, they would keep the car. (I will challenge the charge on my credit card statement.) I asked why, if he's telling me AFTER 5 times it will never be fixed there, he didn't tell us this from the BEGINNING, or after the 1st time, or 2nd, or any time thereafter! So someone was VERY dishonest and I feel cheated. But I'm not surprised as Apple Ford Shakopee falls under the rest of the dealerships as dishonest salespeople and incompetent service department. I did ask, if it will never be fixed, and we have to keep paying money, what should we do? He said, "Buy a new car". Ok, Apple Ford Shakopee Minnesota, so the certified one you sold us, apparently is a bad "apple" and that's your solution? We will, this summer as planned, just NOT from Apple Ford....or even a Ford at all now. Sad, we will never go back, and the company that I own, will suggest all customers to have their cars taken somewhere else. Sorry, but I can't consciously let others get destroyed by dishonest people at Apple Ford. BBB, state of MN, Ford corporate, ripoff report, and many other complaints will be written. I will get answers as to why one guy said he has authority over managers, and why we were lied to about this "certified" car and extended warranty, and the Ford clutch warranty...then told...."it will never be fixed right" by TWO people there AND Why we were lied to by the service department, AND/OR the sales lady.