When I started my account with Sprint [protected], I was told that I could get my Iphone 11 and then bring back my Iphone 6S Plus for a $200 dollar refund towards my purchase. The man who made me the promise told me, "yeah just bring back the phone and bring it to me because no one else will know how to process it", well he didn't tell me that he was going on vacation. So I didn't end up getting the $200 dollar credit. Then I was given an ipad and a wifi OBD-II device for my truck telling me that I only had to pay $15 a month for the service which I ended up being charged much more. I finally went to have my broken Iphone 11 serviced with the apple care that I paid for every month only to be told that since I couldn't remember my password that I could not have my phone serviced all while the woman was laughing at me with her partner and demeaning me. I used my phone for business and couldn't afford to not have it so I was forced to change providers. I want my bill deleted as I paid every month and held up my end of the bargain is was you Sprint who didn't uphold your end.