I ordered a baby monitor plus some other items, the monitor- a gift- was t in the parcel, so I waited a few days thinking it would arrive separately. It didnt and they sent another. Well the courier left it, for some reason, in a neighbours garage, who had gone away! By time the parcel arrived at my house it was 3 weeks late, the parents had bought a monitor(thinking they were t getting one as a gift) . So I want to send this back. Its sealed, not touched, but Smyths refuse as they dont take back baby equipment! This was absolutely their fault, and the courier they use. Awful Customer service!