I have had a subscription fee forced out of my account which left me overdrawn as I had no money in there at the time. I phoned on the 12th September to request a refund. The subscription was cancelled and a refund was confirmed. I was told a time frame of 24/48 hours for the money to hit my account. After 48 hours I had nothing so left it a few more days and called back. I was told that the money should be in my account and to call my bank. I called my bank and there was no pending refunds due to go in. I called back a few days later to then be told it was actually a 10 working day wait for a refund. I waited until this date passed which was the 27th of September. I called yesterday (30th September) to find out where my money was. I was once again told the refund has gone through and to contact my bank. I contacted my bank and once again still nothing pending. They told me to get an email confirmation of a refund so they can look into it. I called back to request an email confirmation of the refund or a transcript of the first call I made, which my bank informed me I had a right to request. I was denied both of these and have now been told that I have a cheque coming in the post that will take 4/6 weeks to arrive. But because it's a cheque I cannot receive any confirmation that a refund is being processed. Now if that cheque doesn't turn up like this money should have done in my account over the past 2 and a half weeks I am then out of my 60 day money back guarantee and then have no proof that any refund was confirmed. This is beyond anything I have ever had with any company in regards to a refund. You promise a refund and yet I still have no refund, and no evidence for my own record that's refund has been agreed apart from a few telephone calls which I have been told I have no access to. Thanks.