Company claim they are a sole trader so not VAT registered, yet they have revenues from eBay alone of over £200,000 in the last 12 months? Doesn't make any sense to me. Judging by the other comments on here they have been at it for a while. As a business owner myself, who does pay VAT, I now refuse to deal with these cheats. Sent my full alarm back for a refund. Wasn't even impressed with the alarm kit, looks cheap and nasty to be honest, certainly wouldn't trust it to protect my property, will look at Yale or Freidland instead. AVOID.