8 Jul, 2021 → by ClaimboUser456549
Annulled Ticket/No Refund Four Months Later

1

We purchased two round-trip tickets from Newark to Rome with return. The Gotogate number is L797EY. The airline, TAP, annulled the tickets claiming the fare quoted was a "mistake". I Have never received my money back from TAP or Gotogate. When no refund was forthcoming a couple of weeks after my tickets were cancelled, I filed for a charge-back through my Citi credit card. For unclear reasons, the bank denied my chargeback claim, advising me to request a refund from the airline or Gotogate. I called the airline customer service. They told me that TAP never received any funds for the ticket, and that I should request a refund from Gotogate. I again requested a refund from Gotogate, but I was referred back to my bank, stating the company would not handle the claim as a refund because I had asked my bank to reverse the charge. At their request, I sent Gotogate the letter I received from my bank denying my charge-back, but have not received a meaningful response from Gotogate. Bottom line: Gotogate owes me $995.37.
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