Update by user Aug 13, 2020 Not resolved as the line above says. Original review posted by user Aug 13, 2020 I am changing store. Going to different venue all together. I was trying to do a curbside order. I need Eukanuba Adult Small Bite dog food. The online site said the product was LOW at our Cranberry Township store and I would have to call the store. So, I called the store. I was told if the online would not let me order, I would have to come into the store to pay for the food. I have not been in a store or another building since March. I have major health problems. I asked to speak to a manager. The woman said, I am a manager. When this happened last time, one of the managers said the next time this problem would be handled and I would not have to come in. I, at that time, went to another store in the area. PetCo provides the service without a problem. Although, they did not show the product online either, but took care of me when I called the store. PetSMart has been our store for over 1 1/2 years(since Fred joined our family). This issue where I cant order it online, and have to go into a store is a huge problem. Also, its a problem that other stores dont seem to have! So, our time with PetSMart is over. The sarcasm I experienced from that manager was ridiculous. I should not feel like a moron not coming into the store. I wasnt ordering a 5# bag either. The Eukanuba was 33#. Evidently, it was not a large enough order to matter. We buy a bag about every 3 weeks, along with snacks and toys. We have spent a huge amount of money in the last 18 months. But, Im not important to PetSMart. So, going elsewhere. Just thought someone should know Ive had a problem and its not the first time. The last bag of the Eukanuba came from PetCo as well. It was after that the manager said I wouldnt have that problem at PetSMart again. That was a lie. Thank you for your time reading this. Sincerely Deb Johnson (724)825-**** User's recommendation: Go elsewhere. This venue is not able and does not want to solve problems. They don’t care about the customer safety.