My special needs daughter has been riding Anchor Rides since she was 6 years old and twice in the past month, her wallet was taken out of her work locker with her Anchor Ride ticket in it to give to the driver. We just had subscription rides as of this morning and today her wallet is missing and I had her care provider take a ticket to the Anchor Rides office and her subscription that was active this morning is now cancelled. My daughter is 35 going on 6-7 years old and for her to lose her wallet that has cash and a bus ticket and then be suspended due to no ticket at the time of service is HORRIBLE. She is crying as she feels like she is in trouble and we as parents are now having to call in to make the rides that should not have been cancelled. I called the ARC as all of their clients use Anchor Rides and I think we need a voice to help protect our Special Needs riders on a larger scale. I will now write to the Municipality and inquire how they feel this new contract is OK as it is the riders (we pay $5.50 per ride to and from work and now have to call in, we can't cancel a ride or we get suspended, can't be late or my daughter will be suspended and if her wallet is stolen or doesn't have a ticket she gets suspended. How is this good customer service and I had a ticket being taken to Anchor Rides 10 minutes after she was dropped off. These clients are very vulnerable and they depend on a little flexibility. I hope someone at a higher level is getting the incidents and if I can find another transportation system, I will definitely be taking option B. This makes me so sad as I listen as my daughter thinks she did something wrong and is crying. There has to be a second set of eyes on the Anchor Rides contract as it just isn't the way business is handled for these special consumers. Kimberly Fitzgerald Anchorage, Alaska Kimberly.fitzgerald6@***.com