1 Jan, 2018 → by ClaimboUser324822
Ancestry needs to give me a refund.
1
In june 16 2016, I paid $106 for 6 month account. My credit card was charged on june 16 2016 as well. What I didn't realize is that on december 16 2016, My credit card would again be charged for another 6 month term. I read some of the tac but not all. On december 18 2016, I realized I had been charged for another 6 months. I did not authorize that charge. I submitted a cancellation notification on december 27 2016. According to the result of that cancellation, I would receive a $.0.00 refund. I had already reviewed the terms and conditions and cancellation section, And it clearly said, "you may cancel a free trial at any time during the free trial period and incur no charge. For all initial purchases of subscriptions longer than one month, you may cancel during the first 30 days (Calculated from the date of purchase plus any free trial period, if applicable) and receive a full refund. If the cancellation occurs after the first 30 days, you will not be eligible for a refund. " What ancestry.com phone number is the best one to use to talk to someone and get this resolved and to get my refund asap?