Signed up for the free trial and this wasn't useful (couldn't locate any ancestors) so stopped using it after 1 day. 1 year later I was going through credit card statements and found I had been charged AU$600 by ‘ANC*ANCESTRY.COM'. Thought this was a scam, and then did some investigation. Turns out my free trial was automatically rolled into a paid service without any notification provided to me - no emails, invoices, receipts or mentions I would be charged. The website says you have to telephone to cancel or receive refunds. However, it is an American number and I live in Australia. Sent them a message and they wrote back that they could not return the charges they took because it was in their dodgy T&Cs. Avoid at all costs. Do not trust this thieving organisation.