I talked to a lady who was handling my appointment based in the joburg headquarters on the 12th of November 2020 around 12:40 regarding wby the technician didn't pitch. She told me that she had set up an appointment for 8 am and that the technician had shifted it to 3pm. When I asked why I had no knowledge of it she then said she would put me through to the polokwane offices and proceeded to tell her colleague, "this lady is complaining about [censored]!"