I am disable, and handicapped. I called to have services installed in my new apartment as I had to move. I called optimum on july 19th 2021, and asked to have my services installed on August 3rd. I waited 3 hours and no one showed up, and I did not even get a phone call. I know a lot of businesses have a follow up call to see how things went, but nothing. I know covid might have something to do with this, but I call customer service set up a new appointment 9 times, and I asked so this install is going to happen, and they tell me yes definitely. Lies! No one showed up. So I called on August 16th and told them to cancel my install order, and refund my credit card the $220.95. still no refund. It took them only 24 hours to take my money out, but now it's been over 2 weeks, and no refund. I have all emails they sent me, and that's all I got. Please HELP!