5 Jun, 2019 → by ClaimboUser117843
amtrak vacations guest services
1
I booked a trip in July 2018 for a trip in July 2019. Everytime I called when I saw a problem (over 5 times) I was told not to worry about it. I complained many times about my return date. I was told not to worry. It seems that is all I hear from them. First they change my hotel without contacting me (they booked the wrong date of my arrival). When I called to get it changed back to the original hotel. Now I have received the travel documents, things are still incorrect. 1. They didn't schedule my boat ride. 2. They have the wrong date for me returning home. Which means lodging stay is incorrect. On top of this, I am being told that to correct this, I will need an additional $1, 000.00 on top of what I already paid.