I have been reaching out to Standard Chartered PH for a payment assistance program for the longest tI'me since I want to settle my obligation with this company.in Nov 2011, After several repeated attempts of asking them to help me settle my account, they finally informed me that I will qualify for the program if I settle at least P2, 500 within a certain period. After proving them with the payment info., they told me that I will receI've an email with the application form. After no emails was sent, I called them 2x to follow up on this. Every TI'me I call I get an assurance that this will be sent. Finally after waiting still with no email, I called them once again only to be informed that they did not follow up my application form to the Admin since there is no use as it was already too late to submit it. They are even saying it was sent to me. I am constantly checking my mailbox, even my junk mail but no application form was sent by them. Sheryl Cruz (Supervisor) spoke to me and guaranteed that if I pay P2, 500 (Dec), she will make sure that the application form will be sent to me. After paying, I did receI've an application form. I submitted all the documents needed. Lo and behold, after several emails that I've sent to them, I never got any response. I was following up on my application and is asking about the status but not 1 email was sent to me to reply. January 2012, I got 2 calls from the credit department asking me to pay for my dues. I told them that I have a pending application for their amnesty program. The 1st agent even told me that I am using the program as an excuse so that I wouldn't pay. When the 2nd agent called, she also was asking for payment and when I told her that I have pending application with their program, it was like she didn't know anything about this. she asked probing questions like if I have receI'ved an application form, if I knew this program was for approval, etc. it seems that there is no record that I even applied for their amnesty program! the agents have no idea what I'm talking about. the last rep told me that shell get back to me to verify this and that was a week ago. I haven't heard from them so far. but I'm sure if I hear from them it is to inform me that I did not pass or did not qualify. The agent by the way told me that I need to pay at least P5, 000 to qualify again, for the 3rd tI'me, to the amnesty program. I told them I did not qualify in the first place, how come I was never notified through email, mail or even through phone call. no one can gI've me an answer. I felt like I was cheated and the supervisors that I was speaking with are all unprofessional! I was the one bugging them in the first place that I want to settle my account. all I'm asking from them is a payment assistance that is possible in my situation. the computation that they gave me P800 per month was very realistic for me as I am a single mother of 2.