I have been trying to reach a supervisor, and am told I cannot speak with a supervisor that my issues do not warrant escalation. Darika Dennis said she would determine if my complaint warranted escalation. There is no way to speak with corporate and this person refused to answer my questions, or allow me to speak with her supervisor. For a city as large as Sacramento, CA I am being told it is acceptable to wait a week, 10 days or longer for service.