31 Aug, 2021 → by ClaimboUser48100
American Home Shield (AHS) Customer Service

1

I am complaining about service that I haven't gotten. This started back in February 2021. It's reference my Attic Fan in the ceiling/hallway of my home. First, a young man came to repair the attic fan, he put a belt on it. Soon as he left, it wasn't 30 minutes the belt broke or came off. I called the Company that sent the young there. The Company told me I need to contact AHS. I called AHS and I was told since it wasn't 30 days old that another Tech will call me and set up an appointment. I have call Epic Mechanic, because that who suppose to come to repair my attic fan. Epic Mechanic is the name of the company. Epic Mechanic told me that they do not so that type of work, The tech said, he was told that it was the vent fan over the stove. I stated no, it the attic fan in the ceiling in the hallway of my home. Epic Mechanic told me that their company do not do that type of work. The Tech said, the work order was for the vent hood over the stove. The Tech said, that he the Tech will let AHS know that his Company Epic Mechanic do not do that type of work. Since that day, I have spoken with AHS On about 5 or 6 time since that last call in February. AHS have lied to me every time I call. Stating someone will call me from AHS, as soon as Epic Mechanic call AHS back, or they will tell me no answer and someone will get back with me in a couple of days, from AHS. August 27, 2021 I was told that I had to pay another fee for someone to come to my home. I said, NO, I will not pay another fee for I have already paid and no Service. I stated I do not appreciate how AHS is doing business. I said, I will call Cooperate for an answer. JOYCE MCGILL ACCOUNT [protected]
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