9 Jun, 2019 → by ClaimboUser595653
Amending a booking
1
Having made contact with Aferry and speaking with 'Will' I was charged £27 to change my booking date and given confirmation of the new booking in the form of a reference number. 'Hello, we have now changed your return and this is under a new reference number. At check in please use the reference number [protected]. Kind Regards, Will' Upon arrival at Dieppe ferry port I was shocked to discover that my booking did not exist! I then had to pay an additional £90 to dfds ferries to again re-book the same crossing I had already paid Aferry to amend. I now do not have enough money to buy petrol to return home to my wife and baby daughter, I will be stranded in newhaven if this is not taken care of today. Complete negligence on the part of Aferry and theft, take my money but deliver no service. I demand a refund of £107 and an explanation. Dfds informed me that this happens all the time as did other customers in the que.. Mr Mark J Hale