1 Jan, 2018 → by ClaimboUser24523
Ambit energy customer service
2
My name is Alma Martinez my husband and me called at customer service to be helped for our bill because it is too high more than $400 dls and we don't have the A/C or Heater turn on and we leave at our property only 4 persons so this employee name Howard answered the phone and he was so rude and disrespectful he doesn't want to help her just keep saying that he can only take payments and he can tell us only how much we owe it told him that we need to solve the issue or if we can speak to the Mgr. He kept repeating the same words honestly what we are thinking that this company is just worry about the payment not the customers need it need the Mgr. To contact us because we want to cancel our service and I am a real este agent I will make sure that all my clients not to come with this company the employees are very incompetent, rude and disrespectful no customer need this type of service so I will be waiting for a Mgr to give us a call if I don't here from yall we are going to change diferent provider and we will despute this bill with the credit bureau saying that yall are doing fraud and given variable rates whenever my husband signed an agreement at no variable rate so if in 48 hrs no one contact us we will do the right things for us