I love tarte cosmetics, I love their products and the fact that they are vegan and cruelty free but their customer service is terrible. Calls go to answering machine, shipping takes forever considering the fact that I am in the same state and it takes about a week for me to receive my orders. Refunds take weeks, exchanges also take weeks because their shipping is so slow and processing time and this and that. I also just got charged twice for my order and currently waiting for a reply. Their support team is absolutely terrible I have already started to look for other cruelty free cosmetic brands.