The receptionist asked if wanted to close out before my services was done. I answered - NO. I thought it was an option. That is why I was asked. She explained that she had to close out before 7. The time was 540P and the appointment was for 1 hour. I never had that stylist. I did not want to close out. Needless to say, when I completed my appointment, I was closed out. I was quite pleased with the stylist and wanted to tip her accordingly. The receptionist told me ¨ I called Lindsey, she told me to close you out.¨ I asked to speak with Lindsey. In speaking with Lindsey, she said, ¨ My employee had to travel to Humble. He felt uncomfortable because it had already started raining out there. I had another employee that was stranded for 8 hours because of the last storm, so I told her to close you out. You can tell us how much you want to leave for the stylist tip, and we can put it on your card TOMORROW.¨ There were several flaws in this theory. I already expressed that I did not want to be closed out but my wishes was disregarded - I do not think you would regard any future wishes. Also, I was completed at 640pm - 20 minutes prior to 7p. I traveled from and back to the Humble are without incidence. Lindseys solution was "I will just cancel your appointment - if there is impending inclement weather.¨ No. Anyone that lacks the common courtesy to show customer service will not get an opportunity to mistreat me again on my dime. I am a member. In actuality, I overpaid the listed price that non-member pay (2 pre-paid services). NO LINDSEY you will not. Your employee that lives in Humble has nothing to do with getting a free pass to mistreat me. When I told the receptionist that I will submit a complaint on Yelp, she quipped ¨OK¨ Well ..... Here it goes!