1 Jan, 2018 → by ClaimboUser174410
altered trouser

1

Dear Team, We had purchased a trouser and a coat from Zara Goregaon Mumbai. While returning the same in Delhi Pacific Mall, store manager refused because claiming that the trouser is altered. We have not altered anything. We have returned the product exactly the way we had received it.We called up Goregaon branch and the store manager didn't help us at all. He was rude and asked us to come from Delhi to Goregaon and put the blame on us that we have altered. He was not ready to check if the same was returned by other customer who might have altered the product, and after which we may have purchased the same. There was no way he was helping us to get out of the issue. Given that the wrong product was sold to us, we would like Zara to return our money and please improve staff behavior. Also please check the product before selling to a client and at least take the responsibility of the same. Really disappointed with Zara. We have always been regular customers but this time Zara was really unhelpful. Request you to please resolve this matter at the earliest The Delhi store has taken the coat back but not the trouser. We also remember that in the Goregaon store, this trouser was not kept on the floor, and the person had specially got the trouser from their store for us. You may check the CCTV cameras . I had visited the store with my wife on 16 September 2018. I have attached pics for your reference. Thanks and regards, Yakeen Agarwala
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