Ordered and installed windows 6 months ago. 2 weeks after installation, windows began to leak at outside seal on windows. Contacted contractor and he reordered and reinstalled leaking windows. 2 weeks go by and same windows leaking worse. Contractor instructed us to get a lawyer, so we contacted company. The company procrastinated long enough with empty promise of monies to be returned. 1 month goes by and find out company representative we worked with walked out and assigned new representative. New representative answer, I can not give you money back and will contact contractor. Bottom line, we get one quarter of the price we paid for faulty product. Alside gets to keep their money and reputation. So, if you are unable to afford a lawyer do not use Alside.