I have purchase several furnaces and AC units from Alpine. The only issue I've ever had was there was a delay on an item that was back ordered. Can any of you honestly say that you have NEVER ordered an item online to find out a few days later it was out of stock? come on now!!! give these guys a break. They offer BETTER than fair pricing and when I have need tech support, they ACTUALLY ANSWER the phone. How many other online companies can you say you've reached by phone when you needed assistance? I"m guessing NOT MANY. For those that claim they should have bought local, are you forgetting the reason you called Alpine in the first place? I can tell you the EXACT reason why you called. TWO reasons 1: You could NOT buy from a local distributor because YOU are NOT an HVAC contractor. 2: You could not AFFORD to by from a local Dealer. Alpine solved BOTH of those problems for you and now you want to rag on them because your sorry *** couldn't do the proper install , ordered the WRONG equipment, or told them you were a business address instead of residence for shipping so you could save a few more dollars!!! own up to your own Stupidity and stop blaming others for YOUR mistakes.