On May 29th, I had made a booking with Alpharooms to Rixos Sungate Hotel, Turkey between 3-8 July (for 972.22gbp). The reservation has gone through and I received a confirmation mail with the following Itinerary number: [protected]. On May 30th, I`ve received a second confirmation e-mail from Alpharooms, regarding my booking a day before. On June 1st, I`ve received another e-mail requesting "the flight details and Nationality of the lead guest travelling". On June 3rd, I have replied to it that I hold a Turkish Passport and will arrive in Istanbul a couple of days earlier so will drive, rather than taking a direct flight. On June 4th, they`ve replied they will confirm back. On June 6th, they`ve sent an e-mail stating the following "We are sorry for the inconvenience, unfortunately hotel not accepting the booking due to nationality is not UK. Kindly request you to please confirm if you wish to cancel the booking". I wasn't chasing their e-mails at this point and when I called them back on June 15th and learned about the issue, I called the hotel and they actually did confirm that if I hold a valid UK Residence Permit that wont be an issue. They have also stated, the reservation has never gone through to them and confirmed to me if it did, they will confirm it. I had confirmed this back to Alpharooms, however they kept on telling me the hotel is not accepting, their supplier is not accepting this due to hotel rejecting it. Same day, I had been on the phone with them for hours and even e-mailed them my residence permit. Same day on June 15th, I have received another e-mail from Alpharooms confirming again my reservation! On June 17th, I have received the following e-mail "We can confirm you that, above mentioned booking reference is cancelled, you will received refund in next 5 working days."