I ordered 4 one gallon bottles of Aloe Vera juice. Only 2 made it to me. The others were damaged in transit. Over the next 2 months, they sent repeated shipment of bottles to replace the two broken ones. Every one was damaged in shipping and the juice spilled out. Customer service was attentive but shipping was a disaster! Out of 10 bottles of product shipped only 2 made it intact. The rest were broken and the juice spilled out. I understand the shipping dept tries to pack lightly to use as little packing material as possible (certainly noble intent to not waste resources). Each shipment had one small layer of bubble wrap in a tight box. Any shipping carrier would break them. However, by using a box too small and too little bubble wrap they have wasted > 100 times the materials. So to save $1 dollar of bubble wrap and cardboard (on a slightly bigger box), the shipping folks wasted several boxes, bubble wrap, 8 plastic gallon bottles and 8 gallons of product. The customer service rep was apparently unable to convince the shipping dept to package it safely and finally gave up. She ultimately said their shipping dept could not get it to me in one piece and is issuing me a refund. I rarely give bad reviews. I'd prefer to give many compliments and much praise and few complaints, but this is bad enough that the story deserves telling. Maybe they will get the picture and make changes. Very puzzling! Very disappointing!