On July 3rd my family was scheduled to fly from Las Vegas to Bellingham. My wife and I were traveling with our 6 month old new born and our family dog (In cabin). We arrived at the airport and made it through security only to find upon arrival to our gate that our Flight had been cancelled. After about 90 minutes of waiting for a resolution we were told to find a hotel for the night and we would be reimbursed up to $250 per passenger (as we were in Vegas on Friday of 4th of July Weekend). All passengers were told that no vouchers would be handed out as there were to many passengers and instructed to book our overnight stay and contact Airline customer service for reimbursement. We booked our Hotel and collected our receipts for out of pocket expenses. My issues stem from all events that have followed. I contacted customer service (Via email) as no Phone number is giving and explained our situation with attached receipts. This was on July 4th, I was responded to by email, that my request has been logged and I would be contacted by customer service in 4-6 weeks. (A little long, but ok) 5 weeks passed and I wrote the company again to ask if there was an update (as I have now been out nearly $500 for 5 weeks and am responsible for CC interest rates). Allegiant again responded, however this time they told me that my case was officially opened by Customer Service on 8/12/15.They requested that I wait 4-6 weeks from this date to be contacted. This is 5 weeks after my original date of travel. I was/am a little upset and responded expressing my disappointment while asking for a phone number to contact someone in management. My email was again responded to saying that I would be contacted in 4-6 weeks however now my case date was listed as being opened on 8/19/2015. As you can clearly see, the timing of my situation keeps being bumped. I am now looking in to ways to address the situation in a proactive manner with out waiting for a date that may never come. Please let me know if you have any suggestions or advice, as my family is out quite a bit of money as the result of being misled by the desk agent. Thank you for your time and understanding, I look forward to your reply. All my best, Todd Wittmer