Dear Monkey Parcel agent. I know that you will feel my anger toward this situation. Please forward my message to your next upper level head in your company. Dear next upper head level supervisor, mgr, computer guru, company head. I am giving a hoot about your generic answer, we are talking about two packages, send at the same time. NZ post says, your tracking numbers are bogus. They can't use them to find the packages, neither in customs, nor in there system. Your tracking shows, that the packages made it to Auckland. So, if you ever dropped them off in customs, they would be able to find them. We had that issue with you guys before. Thankfully at that time the package could be located. I know I am only one shipping person under thousands. But let me tell you, it always depends, who the person is, and who they know. Especially in today's time. Do your job people and find the real answer, or change your system and don't blame the government shipping postal services. Because there tracking system is actually tracking it, from the USA to the adress it is being shipped. I expect a better explanation, before I move forward commenting and calling some friends. And pleeeeaaaase don't use Covid-19 as an excuse. We all know we are on hard times. Even so my UPS and FEDEX stocks are up. But that got nothing to do with your tracking system and your imaginary drop off customs numbers. One more thing, as a worldwide shipper, your system should flag every, package as not delivered after 30 days. Most of your shipping partners are quoted 3 to 5, or 5 to 10, I think the longed is 10 to 15 days. Your customers are paying you a handsome amount for your service, as an in between company. So it would be for your own merit to start the research, inform the customer, ergo good and high customersatisfaction. It shouldn't be the customer's job to make calls all over the world. This from a disgruntled former German UPS Key Account Mgr. If this is all you got, I might have to come out of retirement and build a better online shipping company, who does its job and stays up to date with today's changes. I have to say, that I haven't payed much attention to your customer satisfaction rating, nor the complaints. I was surprised, how poorly you treating your customers. You know in today's online world, as an online shipper, using shipping companies, I would have thought you would do better than that.. Many online companies have fallen on hard times, because they have been facing an ever growing disgruntled customer number. These online providers didn't survive. You maybe should hire yourself some UPS, FEDEX, DHL company employees, whom could mainstream and brainstorm with your computer whizz, to find some solutions to your major flaws in your system. Sometimes companies get blind to there flaws and fresh eyes, knowledgeable and innovative thinking is needed. To keep the ship afloat and up-to-date. I expect an explanation. How the packages got lost between the airplane in Auckland, NZ and there customs. And pleeeaaase don't you tell me it was stolen ( out of 10 of thousands on pallets) Un- sincerely Carmen Franklin User's recommendation: Please check their ratings and the people's complaints.