I am writing `this complaint with a heavy heart! It has been 2weeks since I returned home from my trip and I can't shake my disappointment and sadness!! On march 25, 2019 I flew to montego bay, jamaica on sunwing flt# 354 looking forward to my spring break holiday that I saved for, for 2 years! The cost of my sunwing vacation was $2, 200.00 this began on what I thought would be a wonderful memory. Sadly, it was the beginning of a very disheartening/nightmare of a holiday. My sister, brother in law and I were dropped off on the highway at mangoes beach boutique resort - as I walked through the gate, luggage in tow as tears were flowing down my cheeks. I walked up the stair well to my room, it was clean and had a very cottage like feeling, not what I was expecting but having a ocean front room and hearing waves hit the shoreline was tranquil. That was soon lost as I got into a cold shower and no face cloth! I asked for a face cloth every day and finally received a face cloth on day 4. The hot water did not work on the resort for our entire trip. Can you believe this? We thought we would walk around the resort to get a good feel for the place but that was short lived.. The pool was disgusting, slimy, cloudy and we could not see the bottom of the pool. My hopes were to sit, read and relax by the pool! I am not much of an ocean person! The hot tub was filthy, filled with leaves sand and looked as if it hadn't been cleaned in months! We found out the pool hadn't passed inspection a week earlier! Also, we were told that there would be only 1 a la carte because the other was under construction, but we did not see anyone working on it the entire time we were there! The food menu was the same for the week the personnel were so unfriendly... I felt like I was at a school cafeteria, no service what so ever, having to get my own coffee and juice, cutlery salt and paper napkins and very little condiments.. Asking staff for help with things often seemed like a chore, at one point a staff member rolled her eyes. Lack of entertainment and people skills and no service! Does this qualify or rate as a 3 1/2 star all inclusive resort. My family had recommended sunwing and i'm too embarrassed to show them photos or tell them how truly awful this experience was. I have photos if you would like me to send. This place was truly a nightmare and I highly recommend, for sunwings reputation that you do not associate your name with this resort. No hot water for the entire trip...??? Hygiene, also what concerns me that this potentially could lead to many other health issues down the road as I came home with scaly skin. This resort should have been shut down!! We met with a sunwing rep (closett) with our concerns (with 8 other dissatisfied guests) I felt that she didn't really listen to our concerns! One elderly gentlemen shared his disappointment and said to us, "you guys are lucky you only have 1 week here, I am here for two! I ask why???.. Why did you sunwing put your stamp of approval and have your name associated with this resort??? All inclusive... Sadly not!! Alcohol was measured to 1 oz. No matter what size cup... We were given a hard time! Could not use the pool Lack of public relations / service Restocking water in room fridge.. Told that we needed to purchase. They stated"you receive two complimentary bottles of water upon arrival. That is it." Wifi was so intermittent Sunwing excursion bus said wifi available... This was not the case. Tv's were working periodically on the sunwing planes to and from jamaica. Returning home... April 1st april fools... What a joke We were all so disappointed. This is not like me to complain but I hope you can understand how much of a nightmare this truly was. I'm embarrassed to tell my friends and family how awful this vacation was. This was my first vacation in 13 years. I have not left a negative review yet for two reasons. Reason one is that I am so embarrassed that I spent a week in this nightmare and secondly I want to give sunwing the opportunity to make this right. I look forward to hearing back from you and I would be happy to share more of the experience including the photos with you. Thank you for your time! Jan witty [protected] Email [protected]@hotmail.com