I was a passenger on Alitalia Flight 621, 24 September 2014, seat 3G. During this flight, I had no access to my video at all. It didn't work despite numerous resets by the cabin crew. At the end of the flight, the head Cabin Attendant approached me and told me he would refund to me 200 euro for the deficiency of not being able to use my video console. He took my email address and said someone would contact me. On October 21st, 2014, I sent a letter stating the above to Alitalia through their online site. On 12/3/14, Alitalia responded saying they were in receipt of my email and would reply soon. January 14th, 2015, Alitalia responded again stating they would like my 200 euro refund to be in a travel voucher for future travel. I informed them that was unacceptable as I would not be able to use or redeem this voucher within a year (as stipulated by them). February 7th, 2015, Alitalia emailed me asking for a phone number to contact me. February 13th, 2015, Alitalia wrote stating that since I had failed to provide them with a telephone number, they wanted a photo ID to confirm and send a travel voucher. I responded with the following: You previously contacted me on 12/3/14, 1/14/15, and 2/7/15. I am bewildered as to why you hadn't requested a contact phone number in December or January. Your February communication, which was sent while I was out of town, gave me one week to comply with your request. This seems ridiculous considering it took you two months to respond to me initially and no progress has been made for four months.I stand firm in my request that you refund me the 200 euro that was promised to me face to face on my flight by your chief flight attendant. You are welcome to contact me at XXX-XXX-XXXX at your convenience. Your statement, "We would like to reassure you we are committed to providing all our customers with the highest standards of service in the industry" is untrue. The fact that this is going on 6 months for a resolution is ludicrous. You are also welcome to send the 200 euro refund for my inconvenience to my PayPal account @ XXXXXXXXXXXXX. A check may be mailed to XXXXXXXXXXXX, in my name, XXXXXX. My picture ID is attached for your reference. I spent a great deal of money on this upgraded seat to have a wonderful trip. I am not rich and this was a huge amount of outlay for me. To have a less than perfect experience for all the money I paid is distressing to say the least.