We own a house in Spain, but we live in England. We have had a Security Alarm fitted to the house and in December we asked to cancel the contract. The contract is in the name of my daughter, Nicola Baoley (nee Old). Since then we have been in an interminable circle of emails, and phone calls that we were told had been made but they had not. One agent told us that he had, In January, taken personal charge of the case. Here we are in March and we STILL do not have confirmation of cancellation. We have also asked for the refund of the fees for December and January. We cancelled the direct debit in February. The level of customer service has been appalling. The account/ client number is: 926696. Regards, Nicola Bailey and Martin Old