Booked a flight with them through a skyscanner offer and was told I had to pay for seat assignment. I was only able to select seats for 3 of our 4 flights and when I called Cathay Pacific to inquire why was told that I should not have been charged at all as we are a family and anyone traveling on Cathay with Children under 12 will sit together at no cost. They said they issued a refund to C&H International and they issued back to ExploreTrip and to contact them. So I did and after 2 attempts (1st waited over 2 hours and 2nd almost 2 hours) I was able to hear a voice on the other end. As soon as I got to saying a refund was already issued the guy just hung up on me. So I contacted C&H International who said they would send an email with all my information and nothing has transpired.