I asked question to a host as it's in Airbab website and immediately received a declined, then why you having "contact host", if i do not get an answer? I chatted with airbnb officers or customers services, said that the host must declined or accept within 24 hours. Very disappointed of such services as it's on my page that been declined for asking question, even not making any booking yet? I have been told that they will escalate the matter and someone will contact me within 24 hours. No one did until now, I called this morning after 48 hours to flow up with the matter and I get the following: After 25 minutes of waiting time to speak to a supervisor and Cathy asking of my authentication they in which i added when I made call, this is wearied this Philippine Call Center, unqualified center, I gave 4 of my authentication but was asking for my credit cards number, in which i refused, i had to disconnect the call as unqualified and wast of my time as can't wait longer. This information to the managements, unfortunately in Australia many companies using this Philippine Call Center as very cheap, but thy are unqualified. It's not possible that each time asking question it will be declined, even the host answering to my question! YOU the management should delete contact host or keep it without having declined or accepted as it's not requested or confirmed booking!!!