I made two reservations with them. In one reservation, after I paid in full for the itinerary for confirmed tickets, they told that flights are not confirmed after almost 5 days (just 6 days before travel). They made me to take connecting flights (red eye flights), pay baggage fees. They even did not provide me direct flight to my International destination. They were not at all apologetic. In another reservation, they took payment in full for confirmed flights but did not issue tickets for about a month.; kept on delaying this saying that they will confirm tickets soon. When i checked with Airlines, they said they did not get money from Agent to confirm tickets. After about a month, they asked me to change my travel plan and did not give me any valid option to fly. No one at Ezee flights - rep, managers, supervisors helped me out. They were not ashamed of keeping me in dark about the flights. I had to eventually book other expensive flight. Till this day, I am waiting for my refund. It's more than two and a half months that I booked those flights. I think it is their way of doing business - secure money from client, get higher fare for non stop flights, change flights at end moment; client can't do much about that as it would be last minute change and provide connecting flight option which was anyhow cheaper on the day booking was done and payment was made. They are unethical and unprofessional. Beware of them. DISAPPOINTED !! HORRIBLE EXPERIENCE! STAY AWAY FROM THIS AGENT.