Requested a refund or new product. They do not do either of these. They do not care about customer satisfaction. Many, many dis-satisfied customers on the web. Complaining of all the same things as I have below. Intex products, as a whole, do not last long. The built in pump failed on my queen bed within the first year. I bought a separate pump, but shouldn't have had to. Used it indoors (not camping) and only occasionally, when guests stayed overnight. Shortly after 1 year, leaks started to occur along the seams. This was confirmed with water testing. The location was unable to be patched. Another of their products (a queen sofa bed) had internal seems ripping after a few uses, creating "ballooning" in one of the bed sections. Also, people have found both of these products uncomfortable. If not pumped up enough, a heavier person sinks and the lighter person is raised. Pumping it up more fully makes it not much better than sleeping on the ground! (too hard) On a 3 section sofa bed, it is impossible to get all 3 sections the same "firmness". Writing to the company will get you an "automated" response of: "As a valued Intex Consumer your feedback is greatly appreciated... Any exchange would come from the retailer in accordance to their policy. We sincerely apologize for the inconvenience and hope this unfortunate situation does not discourage you from choosing Intex in the near future." They do not address your specific issues. I would not recommend buying air furniture. Stores in my area will not take these back, only exchange them for exact model, and that is only for first 3 months.