1 Jan, 2018 → by ClaimboUser353826
air freight service – slit slow shipment
1
Good Day We are a customer of K&N in South Africa, distributing Mettler Toledo Products into Africa. Our latest shipment was handed over to K&N on 01-12-2017 as a 44 piece complete shipment from the Mettler Toledo shipping HUB in Netherlands. As of today 12-12-2017 we have not received our complete shipment in South Africa with K&N part shipping pieces and leaving some behind in the Netherlands. We find this totally unacceptable, 12 days for Air freight shipments (not received complete) is not the industry norm or the service we expect to receive from K&N. See attached AWB and Load details. To further compound this issue, we have a partial shipment that is pending for customs clearance but the documents don't match the parcels physically shipped. We can't continue to use K&N as a service provider if this is the Air freight service level provided. We are yet to receive any of these items in this shipment and cant part clear. AWB AMS13291010 Kind Regards Grant Jelley Operations Manager Microsep (Pty) Ltd South Africa Mettler Toledo Distributor Africa